Customer Service is the one of the core values of AMRI Housing Finance. The company believes in providing efficient and prompt service to its customers. With a view to serve out our customers, the company has come up with the Grievance Redressal Policy. In case of any query/complaint/grievance with respect to the product and services offered by AMRI Housing Finance Private Limited, the customer may register the complaint either by letter / email/ visiting the branch office/telephonic communication. The customer may contact our office through any of the following channels. • By way of email at customercare@AMRI.in • By way of letter to: Grievance Redressal Officer AMRI Housing Finance Private Limited,Signature tower, South City 1, 12th floor, 1205. It is advised to customers to provide Loan details and customer issue in detail for quick redressal. We assure you that your complaint will be looked into at the earliest. Each customer complaint being unique in nature, can take approximately 6 weeks for a detailed response to respective customer query or complaint. Once a query or a complaint is registered with the company, an acknowledgement along with a complaint reference number will be sent to the customer within 7 days. The acknowledgement will contain the name & designation of the official who will deal with the grievance. While the concerned team works on the query / complaint towards resolution, an interim response intimating the actual time that will be taken to resolve the issue will be sent to the customer. After examining the matter, the company will send the customer its final response or explain why it needs more time to respond and will endeavour to do so within six weeks of receipt of a complaint and he/she will be informed how to take his complaint further if he/she is still not satisfied. If the Customer does not receive any response from the company within 6 weeks or is dissatisfied with the response received, he/she may escalate the matter to amry.in
With a variety of Finance Advisor available at our company, you can always
choose one that fits your corporate requirements.
0124-4066000
+91-9810222799
info@amrihousing.com
1205, Tower B, Signature Tower
South City-I, Gurugram, 122001